North GA EMC Call Analytics Platform

Enterprise Web Application

A call center analytics dashboard delivered in collaboration with Versalytix for North Georgia Electric Membership Corporation (NGEMC).

Technologies Used

ReactTypeScriptVitePythonFlaskAzure ADRadix UITailwind CSSVersalytix API

Application Screenshots

Windows SSO authentication

AI summaries with audio playback

Filter calls by agent

Navigate calls by date

Project Goals

Build a secure enterprise platform for NGEMC supervisors to review calls, coach agents, and reduce post-call friction using AI-assisted summaries and searchable transcripts.

My Solution

I delivered the full-stack application in collaboration with Versalytix: a React + TypeScript frontend for call review workflows and a Python Flask backend integrated with speech analytics services, including Azure AD SSO for secure enterprise access.

Key Features

AI-powered call summarization

Full call transcripts with audio playback

Windows/Azure AD Single Sign-On

Agent performance filtering and management

Calendar view for call history navigation

Copy-to-clipboard summary functionality

Summary quality feedback system

Supervisor role-based access control

Searchable call archive

On-prem enterprise deployment

Results & Impact

The platform was deployed to NGEMC infrastructure and now processes hundreds of daily calls. Post-call documentation time dropped by 80 percent, and supervisors can review quality faster using summaries, transcripts, and playback in one interface.